Cancellation Policy

BKW Gears (M/s Banadurga Kinetic World) strives at providing our customers with the best possible experience and service. Any Cancellation of order in particular is governed by the Cancellation, Returns and Refund policy. Return and refund policy

Customers are required to understand and agree to these terms and conditions that of the store, including Cancellation, Returns and Refund and all other policies stated. If you do not agree to any of the terms contained inn any of the policies, you are advised to not accept these  terms and conditions and directed to immediately leave and stop using this platform. Upon initiating a request of purchase on your platform or by engaging in our platform you hereby agree to all terms and conditions stated in all the policies of bkwgears.com. 

In case of situations caused due to "Act of God" such as emergencies,natural calamities, riot, blackout, epidemic, medial emergencies and other unforeseen circumstances, we will assess your request of cancellation on case-by-case basis, one-on-one evaluation shall be done keeping in mind utmost fairness and customer satisfaction. 

We will not entertain any request of return, cancellation, modification, changes to the order during a "sale", "promotional offer""campaign" or similar situations.

 

Cancellation by BKW Gears (M/s Banadurga Kinetic World):

BKW Gears holds explicit rights to cancel the order with or without any justification to the consumer. There may be certain orders that we are unable to fulfil or accept current and in those cases your order may be canceled by us. We may cancel your order due to any irregularities, risk profiling, non availability of stock, etc. BKW Gears may require additional information and verification even after a customer has placed an order. Upon cancellation of order by BKW Gears due to any situation other than "Act of God","Fraudulent Activities","Risk Profiling of the Customer", the customer shall receive refund of total order value to their original source of payment or as store credits/gift card.

Cancellation by Customer:

We will gladly take up your request to cancel the order before the order has been processed. There shall be no cancellation requests entertained after order has been processed. If there are any special orders, bulk orders, customized product orders, then in those cases the order can not be canceled at any stage. BKW Gears has the entire right to decide which order has been processed and which has not been processed. You agree not to dispute the decisions made by BKW in line with any and all policies of bkwgears.com, BKW Gears and M/s Banadurga Kinetic World and accept the decision made by BKW Geaas regarding the same. 

All Cancellations that are successfully validated and successfully cancelled are still subject to deduction payment gateway charges, pay later and EMI charges, platform charges, shipping charges. All the charges that apply tot he order shall the deducted and the rest amount is only to be refunded via store credits or to their original source of payment whichever is decided by BKW Gears. 

Our cancellation policy may be subject to change without prior information, we recommend you to periodically check the policies to stay updated.

If you have any questions or feedback regarding the policy, please feel free to to reach out to us at support@bkwgears.com.